Edgnett offers multiple support arrangements:

	Ad-hoc: Any IT issue no matter how big or small, our technicians will provide a professional, IT service to resolve it in a timely manner. Our online helpdesk allows you to check on the status of your IT issue.
	Premium Site Maintenance: One of our standard offerings, our premium customers can choose from a weekly, fortnightly or monthly site visit which involves checking server stability, security patches, toner levels, workstation performance and minor issues. This agreement includes daily backup checking by Edgnett technicians to ensure recovery from disaster. This premium arrangement involves discounted rates from our ad-hoc service.
	Onsite technical support: We can complement your existing IT team with additional staff for when your regular staff go on leave or need extra resources for a project.
	On-call technical support: We can supply a 24/7 on-call technician to support your existing IT staff.
	Warranty Support: We provide warranty support for these brands: Apple, ACER, HP and IBM with more on the way.